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Cancellation Policy:

*FEES MAY APPLY

Orders under $300

10% Cancellation fee

72 hrs prior to event - Full refund minus 10% fee

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Under 72 hrs to 48 hrs prior to event - Refund by Gift Certificate minus 10% fee.

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​Under 48 hrs prior to event - No Refund, product can be vacuum sealed and froze for a later pickup time.

Orders over $300

Paying your deposit contracts you to the following:


20% Deposit due at time of order

Orders must be paid in full within 30 days advanced


Cancellation Policy:
Cancellation 3 weeks or more 10% fee applies - Balance Refund


Cancellations 3 to 2 weeks in advance refund by gift certificate


Cancellation 2 weeks or less of event - NO CANCELLATION.

Please note Orders must be placed at least 24 hrs in advance, 48-72 hours recommended as we do sell out on pre-orders. 

  • (On occasion - we may be able to accommodate same day orders.)

  • We reserve the right to cancel your order if it is not picked up within the allotted time period.

  • We do not offer plates or sandwiches for pre–orders;

  • 5 - 10 pounds of meat minimum for pre-order (dependent on availability) 

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​Email is the best way to contact us for questions

info@casesbbq.com

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